There were also a few scratches on the new frame (see pictures), but I didn't really care as I waited about 10 months for this sofa. When the deliverymen were putting it together, there were no footings for the new frame, and they had to take the footings from the original sofa. After the technician's report, customer service stated that they will send me a new sofa.Ī few months later, the new sofa arrived. I contacted customer service and they sent a technician to my house. However, up close there were a lot of frays on the material and black stitching in the cushions, which seemed out-of-place.
When it came in July of 2022, it looked nice from afar. I purchased the "Ventura Extra Deep Sofa" in January of 2022 for approximately $3,500. They're struggling as a company and I can see why. I will never shop at zgallerie again, and I've already been VERY vocal on social media about this terrible experience. That was nearly $40 (as an individual doing a one-time transaction with a postal service) so now I'm out almost $100 with NOTHING to show for it. Of course they make you pay for the return shipping - which, again, other retailers do NOT, because they're actually interested in encouraging you to take chances on unseen merchandise.
It didn't work at all with my room, so I had top return it.
I got the merchandize and the color was completely different from what was shown on site, much lighter and much greyer. The price was VERY high, so I waited until they were on sale - and then in checkout found that they were charging me $50 for shipping, which is also VERY high compared to virtually any other retailer, 90% of whom would've given me "free" shipping (which I understand is still built into the cost) for spending as much as I did.
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